Glazing Sundries
We don’t like waste, as such, we`re happy to take back all and any glazing sundries surplus to requirements on the basis we are notified of the intended return within seven days of the items being delivered and that all returned items are in their original undamaged packaging, unopened and unused.
Sundries may have been delivered in a branded cotton tote bag with pens, stickers and other complimentary item, these items do not need to be returned. A gift from us to you!
Glazing Tools
We don’t like waste, as such, we`re happy to take back all and any glazing tools surplus to requirements on the basis we are notified of the intended return within seven days of the items being delivered and that all returned items are in their original undamaged packaging, unopened with no signs of use.
Glazing tools may have been delivered in a branded cotton tote bag with pens, stickers and other complimentary item, these items do not need to be returned. A gift from us to you!
Cut and Processed Glass
Glass orders do not benefit from any guarantee period. All glass items are made to order, as such, any incorrectly ordered items or items surplus to requirements cannot be returned for a refund although we are happy to return to collect damaged or surplus glass ensuring safe responsible disposal.
We strive to ensure every item of glass delivered arrives in a perfect condition although in the event you find an imperfection this must be reported to us, in writing, withing 24 hours of delivery. Reports of imperfections beyond 24 hours may not be considered.
Glass with perceived imperfections will only be considered if the glass is intact. Broken glass, even with imperfections, will not be considered for a free replacement or refund.
Regarding perceived imperfections, we follow guidelines as set out by the Glass and Glazing Federation and NHBC. Imperfections that are deemed acceptable and fall within these guidelines may not be considered for replacement or refund.
Copies of these guidelines can be found in the download section of this website.
Double and Triple Glazed Units
Double and triple glazed units do not benefit from any guarantee period. All double and triple glazed units are made to order, as such, any incorrectly ordered units or units surplus to requirements cannot be returned for a refund although we are happy to return to collect damaged or surplus units ensuring safe responsible disposal.
We strive to ensure every item of glass delivered arrives in a perfect condition although in the event you find an imperfection this must be reported to us, in writing, withing 24 hours of delivery. Reports of imperfections beyond 24 hours may not be considered.
Units with perceived imperfections will only be considered if the unit is intact. Broken units, even with imperfections, will not be considered for a free replacement or refund.
Units, once received, must be stored in a dry area out of direct sunlight. The glazing must be carried out to a high standard and within strict guidelines as set out by the Glass and Glazing Federation. The frames into which the units are being glazed must be a certain U-Value and be in satisfactory condition fit to receive the units. Obviously, with supply only products, we cannot be sure any of these conditions have been met hence the reason for our units not benefiting from a guarantee period.
Regarding perceived imperfections, we follow guidelines as set out by the Glass and Glazing Federation and NHBC. Imperfections that are deemed acceptable and fall within these guidelines may not be considered for replacement or refund.
Copies of these guidelines can be found in the download section of this website.